- FREE SHIPPING OVER $50 (contiguous US only)
Store Policies
Welcome to Rex Coffee! Your satisfaction and trust are our priority. Below you’ll find all the details about Returns, Shipping, Privacy, and more.
Table of Contents
1. Return & Refund Policy
Last Updated: 7/23/25
We want you to love every cup of Rex Coffee. If you’re not satisfied, here’s what you need to know:
- Return Window: 14 days from delivery.
- Eligible Items: Unused, unopened coffee products.
- Non-Returnable: Opened coffee bags or brewed products (due to perishability).
How to Start a Return:
- Email support@rexcoffee.com with your order number and reason.
- We’ll send return instructions.
- Customers are responsible for return shipping unless the item was damaged or incorrect.
Refunds:
Refunds are issued within 5–7 business days after we receive your return.
Damaged or Wrong Items:
Contact us within 7 days of delivery with photos. We’ll send a replacement or full refund.
2. Shipping Policy
Last Updated: 7/23/25
We roast and ship fast so your coffee arrives fresh.
- Processing Time: Orders ship within 1–2 business days.
- Delivery Time: 3–7 business days via UPS, USPS, or Amazon Delivery.
- Shipping Costs: Free shipping for all orders $50 and above. A flat rate shipping fee of $5.95 is charged for all orders under $50.
- Tracking: Sent by email once shipped.
3. Privacy Policy
Last Updated: 7/23/25
Your privacy is important to us.
Information We Collect:
- Name, email, address, payment details.
- Order history and site usage.
How We Use It:
- Process orders and communicate with you.
- Improve our website and services.
Sharing:
We never sell your data. We share info only with trusted partners for payment and shipping.
Your Rights:
Request your data or deletion at support@rexcoffee.com.
4. Terms & Conditions
Last Updated: 7/23/25
By using Rex Coffee’s website, you agree:
- All sales are final once shipped.
- Prices and availability may change without notice.
5. Payment Methods
We accept most major credit card issuers.
6. Contact Us
Need help? We’re here for you!
- Email: support@rexcoffee.com
- Business Hours: Mon–Fri, 9 AM–5 PM EST
ROAST MASTER
Fresh coffee tastes better.
There is no comparison to the aroma and taste of fresh ground coffee. Whether you prefer a morning cup, an afternoon coffee break or the after dinner sip, begin with freshly roasted coffee ground just before brewing and the results will be rewarding. Remember, the style of coffee you prefer (from light roast to dark, blends or coffee from a single origin country, decaf, etc.) will always be more enjoyable if the coffee is fresh.
At Rex Roasting Company, we have developed a guide to brewing great coffee that will work for almost all coffee brewers. I like to think of it as Brewing 101. In fact, this handy guide is what I give to all students in my coffee basics classes, and I encourage you to copy and print it for your own use at home. Additionally, we’ve created videos of brew methods that are simple and work well. I encourage you to check them out and experiment to see what works best for you.
Remember, great coffee is simple to brew and rewarding to drink. If it tastes good, then you’re doing it right.
Enjoy,
Michael
Roast Master, Rex Coffee

Michael is an experienced Coffee Roaster with a specialty in high quality, small batch artisan roasting. Our Roast Master built a coffee culture where none existed, and continues to share the love of the coffee craft. Rex® coffee is nearly a 150 year-old venture, and we allow our Roast Master a great amount of creative latitude and sourcing freedom.
Michael, Roast Master for Rex Roasting Co., is always in pursuit of fine and unique coffees. Since 2003, he has been on the coffee trail, looking for the next perfect cup. Now that he is roasting and sourcing coffee for Rex Roasting Co., Michael is bringing his expertise and experience to the Rex family. Since arriving in November 2009, Michael has reformulated all of the Rex blends, including the original Rex; more closely replicating the blend offered until 1968 when coffee operations for Hulman & Co. ceased. Once again high-quality single origin coffees are sourced from the most reputable importers around the globe.
Blending history and progress, Terre Haute now has a local source for specialty grade coffee, roasted in small batches in the historic Hulman building. In addition to roasting, Michael has been a barista, retail manager, trainer, and peer competitor. He was a finalist at the 2009 Midwest Barista Competition, taking 3rd place, and a Semi-finalist in the 2009 United States Barista Competition, placing 19th overall. He also took 2nd place in the 2005 Midwest Millrock Latte Art Competition in Chicago.
Roast Master’s Guide to Basic Brewing
For all brew methods: Use fresh ground coffee and filtered water if possible (not distilled)
Suggested supplies:
- Coffee Grinder (Burr style if possible)
- Scale (Electric if possible)
- Hot Water (I like to have an electric kettle—easy to use and transport)
- Fresh Coffee (Less than two weeks old if possible)
- Coffee Spoon (2 tbsp or 1/8 cup)
- Brewer and supplies (Filters, screens, etc.)
- Timer
- Coffee Mug or Coffee Cup
Brewing by Weight:
I like to brew using weights. Everything is controlled; allowing for a consistent, reproducible cup every time I brew.
For brewing by weight I suggest a ratio of 1 part coffee to 16-20 parts water.
If using ounces, I would suggest the following ratio:
- .0625 oz fresh coffee/1 oz water
For a typical home auto-drip brewer, which is the most common brewer in most households, it will likley hold 60 oz of water, so I would start with 3.75 oz of coffee and adjust to taste (make sure to measure the water volume first). The low end for a 60 oz brewer is 3 oz of coffee (.05 oz coffee/1 oz water). These ratios work for any brew method, but measure the water capacity first.
If you prefer grams, a quick ratio is 3 grams of coffee to 50 grams of water. Just weigh the water first.
Brewing by Volume:
To brew by volume, measure the volume of the brewer, and apply this ratio:
- 2 tbsp fresh coffee/6 oz water
For a typical home brewer holding 60 oz of water, I would start with 1¼ cups of coffee. (2 tbsp=1/8 cup; so 60 oz water would be 20 tbsp, or 10 1/8 cups, or 1¼ cups. Also, could be thought of as 10 coffee scoops, but make sure they really measure 2 tbsp). Adjust to taste, but I would recommend using no less than 16 tbsp for 60 oz water.
Steps to great coffee:
- Preheat brewer—whether it is a carafe, urn, press, chemex, etc., the vessel that the brewed coffee will end up in should be heated before brewing. Simply add a small amount of hot water and discard prior to brewing.
- Pre-wet any paper filter—I like to do this no matter what, but in a household auto-drip brewer it isn’t completely necessary.
- Both preheating and pre-wetting can be done simultaneously in most brewers.
- Measure coffee by weight or volume.
- Grind coffee if you have a grinder.
- Depending on brew method, some of the following steps can be omitted.
- For auto-drip, add water to brewer and start. Wait until the cycle is complete before serving—this avoids an uneven extraction, and insures the best possible cup.
- For all other methods, pre-wet coffee—Make sure all of the grounds are saturated. A good rule is to use at least 10% of the total water to pre-wet the grounds.
- Start Timer—Brew time will be from 3-5 minutes. This will depend on grind, brew method and personal taste.
- After 30-60 seconds, slowly add remaining water.
- Some brewers can be stirred at this point, either before or after adding remaining water.
- Coffee Press—At this point, set the lid on top and gently push plunger down below the level of the water.
- When brew time is complete (3-5 minutes), remove filter and grounds. (For Coffee Press, gently push plunger to bottom of brewer.)
- Immediately serve and enjoy!
Some things to consider:
There is really no “right” way to brew coffee, but through experience these are the parameters that I find brew the most consistently pleasant cup of coffee.
There are many types of brewers, and this lest by no means covers all of them; however, these are suggestions that can be modified for almost all brew methods.
If you garden, coffee grounds (and some filters) are great for compost.
Avoid storing coffee in the refrigerator or freezer. Instead, find a cabinet or container free from light, humidity and temperature fluctuation. I like to keep my coffee in the original bag, tightly rolled, and in an airtight container in a kitchen cabinet.
Brewed coffee left in contact with grounds will become bitter. If all of the brewed coffee will not be served immediately, I suggest pouring the remainder into a carafe. This is especially important for Coffee Press brewers or other full-immersion brew methods.
Brewed coffee is best fresh: Avoid serving after 2 hours and never reheat.
Coffee Storage
One of the most commonly asked questions about Specialty Coffee is how to store it correctly. A good question; after investing in a high quality product, wanting to keep it fresh is understandable. Here are a few easy recommendations to keep your coffee as fresh as possible—
- Avoid pre-grinding coffee. Keep it whole bean until just before brewing. This will keep it much fresher and improve shelf life. Once coffee has been roasted, it starts to degrade; grinding it accelerates the process so whole bean is the way to go.
- Only buy what you need. Make sure you can use all of the coffee you buy within a month, although two weeks is even better.
- Check that the bag has a roast date so that you know how old it really is.
- Never store coffee in the refrigerator or freezer. This will draw out moisture and make the beans go stale much faster. Coffee will also pick up any strong odors from the fridge, making your coffee taste funny.
- Find a place to store your coffee that is away from light, heat and humidity. A kitchen cabinet away from the stove or fridge works best.
- Keep coffee in its original bag. Once opened, remove as much air as possible from the bag and place it in an airtight container before putting it in the cabinet.
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